The Business Office prefers that you use the automated online assistance tool. Any member who has a valid e-mail address on file can visit our website, click on the “Forgot Password?” link, enter your e-mail address and submit your request. Within a few minutes, you will receive an automated e-mail informing you of your Username and Password. You are also welcome to e-mail the GNI Business Office, but if you do so, you may not receive an immediate response. In lieu of waiting for the office to respond to your request, we recommend that you use the online assistance tool.