I can’t access the Member Directory with the Username and Password that I’ve chosen. Why not?

I can’t access the Member Directory with the Username and Password that I’ve chosen. Why not?

For new members, the Business Office assigns you a Username and sends you a link to Create or reset your Password, and then notifies you of your login credentials. Once you have been your Username and Password, you have access to your online profile using the Username and Profile we have provided. Once logged in, you can then choose a Username and Password of your own.